1. Introduction

Play Lounge ("Play Lounge", "we", "us", or "our") is operated by NeuEra Apps LLC ("NeuEra Apps"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our multiplayer board game platform, available as a web application at playlounge.live and as native apps for Android (live.playlounge.android) and iOS (live.playlounge.ios).

Play Lounge is a free multiplayer gaming platform. The only promotions we show are for our own other apps, served by us — there are no third-party ad networks. We are committed to protecting your privacy and have designed our service to collect virtually no personal information. You can enjoy our games completely anonymously without creating an account.

PRIVACY-FIRST DESIGN: Play Lounge has no accounts and never asks who you are to play. To run the game we use a few short-lived technical identifiers, described below. The only personal details we ever receive are the ones you choose to type into our support form.

2. Information We Collect

We collect minimal information to provide our multiplayer gaming service. Here's exactly what we collect and don't collect:

What We Collect Directly:

• Random Player ID: Our server creates one when you connect. It is not linked to who you are. It is kept for up to 24 hours so you can reconnect to a game.
• Session Token: Lets you reconnect for up to 24 hours. On the web it is kept for the browser tab. In the Android and iOS apps it is kept on your device until it expires.
• Room Codes: 6-character codes for private games. They expire after 5 minutes of inactivity.
• Connection data: Your IP address and browser or app version (user agent) reach our server when you connect. We use the IP address in memory to count daily visitors and to protect the service from abuse. Our server log records it with the time of connection (see Section 5). We never use it to work out where you are.
• Usage counts: The app tells our server when certain things happen, for example a game against the computer finished, an invite was shared, or the install prompt was dismissed. We store only daily totals per platform (web, Android, iOS). Nothing is stored per player.
• Support messages: If you use our support form: the name and email you enter, your message, and your browser or app version (see Section 6).

What We DO NOT Collect:

• Your name or email address, unless you choose to give them to us through the support form or by email
• User accounts or login credentials (no signup required)
• Location data of any kind, precise or approximate
• Device identifiers, IMEI, or MAC addresses
• Contact lists or phone numbers
• Photos, videos, or camera access
• Audio recordings
• Browsing history or activity outside Play Lounge
• Payment information (we don't sell anything)
• Text chat or message content (we have no text chat feature)

Browser and Device Storage:

We use no cookies. The app keeps a few small items in your browser or app storage: your session token and the game or room you are joining (to reconnect you), the code of a room you created in the last 10 minutes, whether you dismissed the install prompt, and, on the website only, a cached list of our apps for the banner and which of them you have tapped (so you are not shown it again). The session token and room codes are sent to our server so we can reconnect you. The rest never leaves your device. Clearing site data, or uninstalling the app, removes it all.

3. Promotions for Our Other Apps

On the website, Play Lounge shows a small banner promoting other apps we make, such as Git Game, Kalum and Odo. We build and serve it ourselves. It is not shown in the Android and iOS apps.

NO AD NETWORKS: Play Lounge contains no third-party advertising SDKs — no Google AdMob, no AdSense, no ad network of any kind. Nothing on the page is loaded from an advertising server, and no advertising identifier is read or transmitted.

How the Banner Works:

• What it downloads: a short list of our apps (name, icon, tagline, store link).
• What it reports: when the banner shows an app, and when someone taps it, your browser tells our server which app, the platform (web, Android browser or iPhone browser), and where it was tapped. We keep only daily totals per app, and use them to decide which of our apps to show more often. To filter out fake clicks we use a scrambled form of your IP address that changes every day, kept in memory for 30 minutes and never stored.
• No advertising ID, no profile, no third-party pixels or cookies. We don't learn whether you install anything.

If You Tap It:

Tapping the banner opens the Google Play Store or Apple App Store listing for that app. From that point the relevant store's own privacy policy applies, exactly as it would if you had searched for the app yourself.

4. How We Use Your Information

We use the minimal information we collect for these purposes only:

• Provide Gaming Service: Enable real-time multiplayer gameplay through WebSocket connections
• Session Management: Maintain your game state and allow reconnection if you lose connection briefly
• Matchmaking: Connect players for random matchmaking (anonymously, no profiles created)
• Private Rooms: Enable private games with friends using room codes
• Cross-Platform Play: Allow web and mobile players to play together seamlessly
• Service Improvement: Identify and fix bugs, optimize performance
• Security: Prevent abuse, cheating, and denial-of-service attacks

WE DO NOT: Track your behavior, build user profiles, or use your data for marketing purposes.

5. Data Storage & Retention

How long we keep things:

We keep no accounts, no profiles and no game history about you.

6. Information Sharing & Third Parties

Because we collect virtually no personal information, there's almost nothing to share. Here's who we work with:

Third-Party Services:

• Fly.io (Server Hosting): Our game server is hosted on Fly.io infrastructure. They may process connection data (IP addresses) as part of providing hosting services. See Fly.io Privacy Policy.
• App stores (Google Play / Apple App Store): Only if you tap the banner promoting one of our other apps, which opens that store's listing. We receive nothing back. See Section 3.
• Our support server (n8n.neuera.app, operated by NeuEra Apps): receives what you type into the support form.
• Telegram: our support server forwards your support message to our team through Telegram.
• Our email provider: if you email us at hello@neuera.app.

Support form:

The form asks for your email so we can reply, and optionally your first name. We use them only to answer you, never for marketing, and delete them once your request is resolved. Children under 13 should ask a parent or guardian to contact us for them.

We Do NOT Share Data With:

• Analytics services (we don't use Google Analytics, Firebase Analytics, or similar)
• Marketing companies
• Data brokers
• Social media platforms
• Any third parties for marketing or advertising purposes

Legal Disclosure:

We may disclose information if required by law, such as:

• Compliance with legal process (subpoenas, court orders)
• Protection of our rights and safety
• Prevention of illegal activities or fraud

However: Because we collect no personal information or account data, there is minimal information we could provide even if legally required.

7. Children's Privacy

Play Lounge is designed to be safe for all ages, including children. Our app is rated PEGI 3 / Everyone.

We do not knowingly collect personal information from children beyond what COPPA allows without parental consent. The game uses only the random ID, session token and connection data described in Section 2, and only to run, secure and improve the service ("support for internal operations"). We never use them to contact a child, build a profile, or show advertising.

Why Play Lounge is Safe for Children:

• No Personal Information: The game never asks for names, emails, locations, or any identifying information from anyone, including children
• No User Accounts: No signup or registration required, so no account data to protect
• No Text Chat: There is no text chat and no user-generated content anywhere in Play Lounge
• Anonymous Play: All players are anonymous; you can't identify who you're playing with
• No Third-Party Ads: There are no ad networks, so no advertising profile is built about a child and no advertising identifier is read
• No In-App Purchases: No payment features that children could access

Promotions & Children:

Because Play Lounge carries no third-party advertising, the usual children's-advertising concerns do not arise: no advertising identifier is read, no profile is built, and no ad network receives anything about your child. The only promotions shown are for our own apps, they are the same for every player, and they are not targeted in any way.

Parental Rights:

Parents/guardians have the right to:

• Review what information we collect (answer: virtually none)
• Request deletion of anything a child sent us
• Refuse further collection (by uninstalling the app)

If a child sends us a support message, we use the email address only to reply once, and then delete it. A parent or guardian can ask us to delete anything a child sent us at hello@neuera.app.

Contact us at hello@neuera.app with any concerns about children's privacy.

8. Data Security

Although we collect minimal data, we still implement strong security measures:

• Encrypted Connections: All communication between your device and our server uses HTTPS/TLS encryption
• WebSocket Security: Secure WebSocket (WSS) connections for real-time gameplay
• Short-Lived Storage: Data expires on the schedule in Section 5, which reduces the risk of data breaches
• Server Security: Fly.io infrastructure provides DDoS protection and secure hosting
• Token Expiration: Session tokens automatically expire after 24 hours
• Room Code Expiration: Temporary room codes expire after 5 minutes
• No Central Database: We don't maintain databases of user information, eliminating database breach risks

BEST SECURITY IS NO DATA: Our security strategy is simple - we don't collect or store personal information, so there's nothing to lose in a data breach.

9. Your Choices & Controls

You have several options to control your privacy:

Advertising Controls:

There is nothing to opt out of. Play Lounge uses no ad networks and reads no advertising identifier, so personalised advertising, ad tracking and advertising-ID resets simply do not apply here. The banner promoting our own apps is the same for everyone and is not based on anything about you.

Data Deletion:

• Automatic: Data expires on the schedule in Section 5
• Manual: Clear your browser's localStorage/sessionStorage in browser settings
• Complete Removal: Uninstall the app to remove all local data
• Support messages: Email hello@neuera.app to have a support message deleted sooner

Cookies:

We use no cookies. The app keeps a few small items in your browser or app storage, listed under “Browser and Device Storage” in Section 2. The session token and room codes are sent to our server so we can reconnect you. The rest never leaves your device. Clearing site data, or uninstalling the app, removes it all.

10. Your Privacy Rights

Depending on your location, you may have legal privacy rights. Because we collect virtually no personal information, most of these rights don't apply in practice, but we respect them nonetheless:

General Rights:

• Right to Access: Request information about what data we have (answer: the short-lived data in Section 5, and any support message you sent us)
• Right to Deletion: Request deletion of your data (most of it expires on its own on the schedule in Section 5; we delete support messages on request)
• Right to Portability: Download your data (not applicable - no stored personal data)
• Right to Object: Object to data processing (you can stop using the service anytime)
• Right to Withdraw Consent: Withdraw consent for data collection (close the app or uninstall)

Regional Privacy Laws:

• EU Residents (GDPR): Rights to access, deletion, portability, restriction, objection
• California Residents (CCPA/CPRA): Rights to know, delete, opt-out of sale (we don't sell data)
• UK Residents (UK GDPR): Same rights as EU GDPR
• Canadian Residents (PIPEDA): Rights to access and correction
• Brazilian Residents (LGPD): Rights to access, correction, deletion

Exercising Your Rights:

To exercise any privacy rights, contact us at hello@neuera.app. We will respond within 30 days. However, please note that because we collect no personal information or user accounts, most requests will receive the response: "No personal data stored."

11. International Data Transfers

Play Lounge is operated from the United States. When you use our service:

• Game Server: Hosted on Fly.io infrastructure, which may process data in multiple regions
• Minimal Data: Because we collect no personal information, international transfers are minimal

By using Play Lounge, you consent to the transfer of the limited technical data we collect to the United States and other countries where our service providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes:

• We will update the version date at the top of this policy
• We will post the updated policy on our website (playlounge.live)
• We will update the policy in the legal documents portal (legal.neuera.app)
• For material changes, we may display an in-app notification

We encourage you to review this policy periodically. Your continued use of Play Lounge after changes constitutes acceptance of the updated policy.

13. Third-Party Links & Services

The banner promoting our other apps links to the Google Play Store and the Apple App Store. We are not responsible for the privacy practices of those stores. This Privacy Policy applies only to Play Lounge.

Third-party privacy policies you should review:

• Fly.io (Hosting): Fly.io Privacy Policy
• Google Play: Google Privacy Policy (only if you tap through to a listing)
• Apple App Store: Apple Privacy Policy (only if you tap through to a listing)

14. Our Privacy Commitments

Play Lounge is built on privacy-first principles:

• No User Accounts: Play completely anonymously without signing up
• No Personal Data Collection: We don't ask for or store your name, email, or any identifying information
• Short-lived storage: see the retention table in Section 5
• No Tracking: We don't use analytics services to track your behavior
• No Data Sales: We never sell, rent, or share personal information (because we don't collect it)
• Family-Friendly: Safe for all ages — no text chat and no user-generated content
• Minimal Third Parties: Only essential services (hosting and support)
• Automatic Deletion: Data automatically expires and is purged
• Open Communication: This policy clearly explains our minimal data practices

15. Google Play Store Requirements

For users who download Play Lounge from the Google Play Store, this section addresses Google's data safety requirements:

Data Safety Label Summary:

• Account creation: Not offered
• Collected: Name and email (optional, support form only); support messages (optional); in-app usage counts (aggregate); a random player ID
• Shared with third parties for their own use: None
• Encrypted in transit: Yes (HTTPS/WSS)
• Deletion: Data expires on the schedule in Section 5; email hello@neuera.app to have a support message deleted sooner

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Last Updated: November 1, 2026
Version: 2026-11-01
Effective Date: November 1, 2026