Terms of Use Version History

This page contains an archive of all versions of the Kalum Terms of Use. We maintain complete version history for transparency. The current version is always available at the main terms of use page.

All Versions

Version 2026-09-29

Current Version

Effective Date: September 29, 2026

Status: Active

Summary: Adds §4.3 “Caller ID”, which states what the Terms had left unsaid: calls are placed from outbound numbers we or our carrier control, not from the number you registered with; the number shown to the person you call is shared by every Kalum account, so calls from different accounts — including several accounts held by one person under §3.2 — may show the same caller ID; there is no custom, personal or hidden caller ID and no masking service; the number cannot be called back; and the receiving carrier may alter, withhold or block it. §4.2 gains a matching line, and a “Caller ID” row is added to the §21 summary table. Service Availability moves from §4.3 to §4.4. No other terms changed.

Key Points:
  • New §4.3: the caller ID shown is one of our shared outbound numbers, not yours
  • Calls from different accounts, including one person's several accounts, may show the same caller ID
  • No custom, personal or hidden caller ID, and no masking service; §7.4 spoofing ban still applies
  • The outbound number cannot be called or texted back, and may change without notice
  • §4.2 lists a personal or hidden caller ID among what Kalum does not provide
  • §21 summary table gains a Caller ID row; Service Availability renumbered to §4.4
View Current Version

Version 2026-09-27

Archived

Effective Date: September 27, 2026

Status: Superseded by 2026-09-29

Summary: Corrects one sentence in §5.9 “Family Wallet”. When a member leaves or is removed, a call already in progress may use the credit already reserved for it, which covers at most its next two minutes. The previous version said “the minute it has started”, which understated it: a call reserves up to two minutes ahead. No other terms changed.

Key Points:
  • §5.9: a call in progress when membership ends may use up to two already-reserved minutes
  • No other change
View Archived Copy

Version 2026-09-26

Archived

Effective Date: September 26, 2026

Status: Superseded by 2026-09-27

Summary: Adds §5.9 “Family Wallet”: an owner may let up to five other accounts call on the owner's balance, within monthly limits the owner sets. Credits are not transferred; the owner is responsible for what members spend; spent credit is not refundable; charging others for access is prohibited reselling; we may freeze a family wallet. §3.2 becomes one account per phone number (previously one per person). §3.4 now states the actual limit of one active call at a time (previously two). §5.4 is corrected: only connected calls are billed (it said every attempt was), and credit may be reserved during a call with the unused part released when it ends. §3.1, §5.5, §5.6, §7.3 and §15.2 are updated to match.

Key Points:
  • New §5.9: family wallet — no transfer, owner responsible, limits, leaving and removal, no refund of spent credit
  • §3.2: one account per phone number; several numbers may hold several accounts
  • §3.4: one active call at a time per account
  • §5.4: only connected calls are billed; credit may be reserved during a call
  • §5.5: available credit counts reserved credit and any family allowance
  • §7.3: charging others for access to your balance or family wallet is reselling
View Archived Copy

Version 2026-09-23

Archived

Effective Date: September 23, 2026

Status: Superseded by 2026-09-26

Summary: Names NeuEra Apps LLC as the company that operates Kalum and the party to these Terms. Earlier versions named the operator as “NeuEra Apps” and listed an individual by name in the contact section. This version names the legal entity, NeuEra Apps LLC, instead. The opening paragraph, the trademark notice, the entire-agreement clause and §20 “Contact” are updated to match. No other terms changed.

Key Points:
  • These Terms are an agreement between you and NeuEra Apps LLC
  • The Kalum name and logo are trademarks of NeuEra Apps LLC
  • No individual is named as operator
  • No change to pricing, billing, refunds, fraud controls or arbitration
View Archived Copy

Version 2026-07-31

Archived

Effective Date: July 31, 2026

Status: Superseded by 2026-09-23

Summary: Updated the credit-package pricing in §5.2 to the current prepaid packs — $4.99, $9.99, and $24.99, identical on iOS and Android — and to reflect that calling credit is added 1:1 with the U.S.-dollar price paid (no bonus credits and no separate "credit" unit; the balance is shown in dollars). Replaced the earlier iOS-only tier table ($2.99 / $12.99 / $29.99 → 209 / 909 / 2,099 credits) and removed the statement that Android and web amounts differ. Updated the Summary pricing row to match. No other terms changed.

Key Points:
  • Prepaid packs updated to $4.99 / $9.99 / $24.99, the same on iOS and Android
  • Calling credit added 1:1 with the dollars paid — no bonus credits, no separate credit unit
  • Balance is shown as a plain U.S.-dollar amount
  • Removed the prior iOS-only tier table and the "Android/web may differ" wording
  • In-app price at the moment of purchase remains authoritative
  • All other terms (billing, refunds, fraud controls, arbitration) unchanged
View Archived Copy

Version 2026-05-24

Archived

Effective Date: May 24, 2026

Status: Superseded by 2026-07-31

Summary: Updated to reflect the rollout of Apple in-app purchases on iOS. Rewrote credit-package pricing to show the actual iOS App Store tiers ($2.99 / $12.99 / $29.99 for 209 / 909 / 2,099 credits) instead of a misleading 1:1 USD-to-credits table. Split the refund policy into Stripe (we refund directly) and Apple (refunds go through reportaproblem.apple.com) sections. Added Apple as a payment processor in §5.7 and called out the in-app account-deletion path in §15.1.

Key Points:
  • Real iOS credit tiers disclosed — $2.99 / $12.99 / $29.99 → 209 / 909 / 2,099 credits
  • In-app amount at time of purchase is authoritative; Android/web may differ
  • Apple App Store added as iOS payment processor in §5.7
  • New §6.5 documents Apple's refund flow (reportaproblem.apple.com)
  • Stripe refund window scoped to Stripe-processed purchases only
  • §15.1 now references in-app deletion (Settings → Delete Account)
  • Country count tightened to "approximately 200 destination countries"
View Archived Copy

Version 2026-05-04

Archived

Effective Date: May 4, 2026

Status: Superseded by 2026-05-24

Summary: Aligned the Terms with the current product. Updated credit packages to a 3-tier structure ($2 / $10 / $25), corrected the call-billing section to reflect that all attempts are billed (including unanswered calls), corrected the minimum-balance gate to 1.5× the per-minute rate, expanded refund and consumer-protection language for EEA/UK users, added an Apple/Google platform additional-terms section, and tightened anti-fraud and prohibited-use clauses.

Key Points:
  • Credit packages updated to $2 / $10 / $25 (3-tier)
  • All call attempts are billed, including unanswered, busy, and failed
  • Minimum balance to start a call: 1.5× the per-minute rate
  • Up to 2 concurrent active calls per account
  • New-account restrictions on certain high-risk destinations (24h)
  • Apple Pay and Google Pay disclosed as payment methods
  • EEA/UK 14-day right of withdrawal acknowledged
  • Liability cap floor of USD $100
  • Apple App Store / Google Play platform-additional-terms section added
  • Coverage expanded to 216+ destination countries
View Archived Copy

Version 2026-02-07

Archived

Effective Date: February 7, 2026

Status: Superseded by 2026-05-04

Summary: Initial terms of use for Kalum prepaid VoIP calling service.

Key Points:
  • 18+ age requirement
  • Prepaid credit system ($5, $10, $25, $50 packages)
  • Per-minute billing, rounded up to nearest minute
  • 7-day refund window for unused credits
  • Credits do not expire
  • No emergency calling (911, 112, 999, etc.)
  • Prohibited uses including robocalls and harassment
  • Binding arbitration for disputes
  • California law governance
View Archived Copy

About Our Version History

We believe in transparency. Every time we update our terms of use, we:

  • Create a permanent archived copy of the previous version
  • Update the effective date on the new version
  • List all versions on this page for your reference
  • Maintain this archive indefinitely

Material changes to our terms will be communicated through in-app notifications and email (if you have provided one).