NetCloak VPN Privacy Policy

Version: 2025-11-12 Effective Date: November 12, 2025

1. Introduction

NetCloak VPN ("NetCloak", "we", "us", or "our") is operated by NeuEra Apps. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application for Android and iOS devices (the "Service").

NetCloak is a free VPN service supported by advertising. We are committed to protecting your privacy and collecting only the minimal data necessary to provide our VPN service.

IMPORTANT: NetCloak VPN is intended for users aged 18 and older. By using our Service, you confirm that you are at least 18 years of age.

2. Information We Collect

We are committed to minimal data collection. We collect only:

What We Collect:

IP Addresses: We collect IP addresses solely for system logs and security purposes. These are necessary for:
- Maintaining service security
- Troubleshooting technical issues
- Preventing abuse and fraud
- Complying with legal obligations
Device Permissions (required for app functionality):
- Internet access and network state monitoring
- VPN service permission for WireGuard tunnel
- Foreground service for persistent VPN connection
- Notification permission (Android 13+) for session warnings and alerts
- Advertising ID permission for AdMob rewarded video ads

What We DO NOT Collect:

Your name or personal identification
Email addresses (unless you choose to create an account in future premium versions)
Browsing history or VPN traffic content
Connection timestamps
Precise device location or GPS data
Device identifiers beyond what's required for anonymous authentication
Any payment information (for our free service)

3. How We Collect Information

We collect information through:

Automatic Collection: When you connect to our VPN service, we automatically collect your IP address for operational purposes.
Client-Side Monitoring: Data usage tracking every 10 seconds for real-time warnings (processed locally on device)
Server-Side Verification: Data usage verification every 30 seconds for quota enforcement
DNS-over-HTTPS (DoH): Secure server discovery and configuration updates via Cloudflare 1.1.1.1
Direct Input: In future versions, optional account creation for premium features.
Third-Party Services: Through Firebase for anonymous authentication and app functionality.

We do not use cookies or similar tracking technologies in our mobile application.

4. How We Use Your Information

We use the collected information to:

Provide and maintain the VPN service
Create and manage user sessions with data quota tracking
Monitor data usage to enforce 1.05GB session limits and provide warnings
Send service-related communications (if you provide contact information)
Improve and optimize our service
Comply with legal obligations
Prevent fraud and ensure security
Conduct analytics and research to improve our service
Deliver proactive alerts when data/time limits are approaching (15% Low, 5% Critical)

6. Data Security

We implement comprehensive security measures including:

Encryption in transit using HTTPS/TLS protocols
Encryption at rest for stored data
WireGuard protocol encryption (ChaCha20-Poly1305) for VPN connections
Access controls and authentication mechanisms
Regular software updates and security patches
Secure development practices
Rate limiting and DDoS protection
Zero-knowledge architecture - we cannot see your VPN traffic
Automatic expiration of inactive client configurations

7. Data Retention

We retain data as follows:

Account Data: Until you delete your account
IP Address Logs: Retained for 30 days for security and troubleshooting
Session Data:
- Free tier users: Sessions last 24 hours with 1.05GB data quota
- Session extensions: Add 24 hours + 500MB data to existing sessions (cumulative)
- Grace period: 5 minutes of continued access after data limit exceeded
- Expired sessions and configurations are automatically deleted
- Data Usage Monitoring: Client-side polling every 10 seconds, server-side verification every 30 seconds
Legal Compliance: We may retain data longer if required by law

8. International Data Transfers

Your information may be transferred to and processed in:

United States (our primary operation base)
European Union (Firebase data centers)
Any country where we or our service providers maintain facilities

We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request information about what personal data we have about you
Deletion: Request deletion of your personal data
Portability: Download your data in a portable format
Object to Processing: Object to certain uses of your data
Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, contact us at hello@neuera.app. We will respond to requests within 30 days.

Regional Rights:

EU Residents: Rights under GDPR
California Residents: Rights under CCPA/CPRA
Canadian Residents: Rights under PIPEDA
Brazilian Residents: Rights under LGPD

10. Children's Privacy

NetCloak VPN is not intended for users under 18 years of age. We implement age verification at app startup and do not knowingly collect personal information from anyone under 18. If we learn we have collected information from a user under 18, we will delete that information immediately.

11. Third-Party Services

Our Service integrates with:

Firebase Authentication: For anonymous authentication (account creation optional for future premium features)
Firebase Firestore: For storing minimal user and app data
Vultr: For VPN server infrastructure
Google AdMob: For advertising and app monetization

These services have their own privacy policies governing their use of your information.

12. Advertising

NetCloak VPN is supported by advertisements through Google AdMob. AdMob may use anonymized information to display relevant ads. You can learn more about Google's advertising practices at www.google.com/policies/privacy/partners/.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes:

We will update the version date at the top of this policy
We will notify you through in-app notifications
We will require you to accept the updated policy before continuing to use the Service

14. Our Privacy Commitments

No-logs policy: We do not log or monitor your VPN traffic, browsing activity, or connection timestamps
Minimal data collection: We only collect the absolute minimum data required to provide the VPN service
Data quota transparency: Real-time monitoring with proactive warnings at 15% (Low) and 5% (Critical) remaining
Strong encryption: All connections use modern, audited encryption protocols (WireGuard)
Automatic data deletion: Expired sessions and configurations are automatically purged after 24 hours
No personal information required: Use our service without providing personal details (anonymous authentication)
IP address protection: Your real IP address is never exposed while using our VPN
DNS privacy: DNS-over-HTTPS (DoH) ensures your configuration requests are encrypted
Transparent practices: This policy clearly outlines all data we collect and how we use it
No selling of data: We never sell, rent, or share your personal information for marketing

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Email: hello@neuera.app
Service Operator: NeuEra Apps
Country of Operation: United States of America

Last Updated: November 12, 2025
Version: 2025-11-12